Cancellation Policy
Our Commitment to You
At Upkeep, we believe that beauty should be a relaxing, unhurried experience. To ensure we can provide this level of personalized care to every guest, we have established a clear and considerate cancellation policy. This policy helps us respect your time and the time of our skilled professionals.
24-Hour Cancellation Policy
We kindly request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer your reserved time to another guest who may be waiting.
Cancellations made with 24+ hours’ notice: You may reschedule your appointment without any penalty.
Late cancellations (less than 24 hours’ notice) or no-shows: These will be subject to a cancellation fee, which will be charged to the credit card on file.
How to Cancel or Reschedule
If your plans change, please let us know as soon as possible. You can manage your booking in the following ways:
By Phone: Call us directly at 780 443 6162. We are happy to assist you.
Why We Have This Policy
Respect for Our Team: Our professionals set aside dedicated time for your appointment. Late notice impacts their ability to serve other clients.
Fairness to All Guests: By adhering to this policy, we can accommodate more guests and ensure everyone has the opportunity to enjoy our services.
Quality of Service: This policy helps us maintain the high standard of service and attention to detail that you expect from Upkeep.
Flexible & Fair Cancellations
We understand that life happens. Our 24-hour cancellation policy is designed to be clear and fair for everyone, making it easy for you to adjust your plans when needed.